An "all inclusive" for all tastes, close to the most important attractions of natural beauty Costa Rica has to offer
Costa Rica’s forests, beaches and other natural areas are outstanding attractions able to bring swarms of tourists, a reason why this Central American country boasts a highly competitive hotel industry. Among a wide range of accommodation offers, Fiesta Resort & Club Vacacional stands out. The property has been managed by the Enjoy Group since 2018, a company specialized in the hotel and restaurant sector.
In more than thirty years, Fiesta Resort has been an excellent host in the "all inclusive" mode for the family, couple, corporate and social event segments, as well as for trips with friends. Guests are distributed in three main areas: Premium, Family Suite and the Vacation Club area.
Fiesta Resort is recognized as a Five Star hotel by the Costa Rican Tourism Institute (ICT); it’s also ranked in the Elite Level, the highest category for Sustainable Tourism Certification. In 2020, it found its way into the top 5 TripAdvisor Traveler’s Choice “Best of the Best” list in the Central America’s Family Hotels category. For the last 15 years, it has been nominated as the "Best all-inclusive hotel" in Mexico and Central America, and in 2021 Fiesta Resort received new nominations to the "Best family hotel" and "Best resort in Costa Rica" categories at the World Travel Awards. In addition to these accolades and certifications, the hotel earned the Escudo Puntarenas Saludable (Healthy Puntarenas Emblem), a local certification from the Puntarenas Chamber of Tourism, and the ICT “Safe Travels” seal, awarded in 2020 for its excellent security protocols.
A push forward from The Enjoy Group
The Enjoy Group is a leading Costa Rican company standing out for the development and management of hotels and other properties focused on restaurants and tourism in Costa Rica and Central America.
The company, led by its founder and president Rubén A. Pacheco Lutz and Javier Pacheco Albónico, executive president, keeps excellence standards in every property the group operates, and obviously Fiesta Resort is no exception. The Enjoy Group undertakes an ambitious investment project to refurbish hotel facilities to keep them in tune with the guests’ taste.
“In addition to the many investments made in the last two years, we will soon be working on approved projects that will be highly appreciated by our visitors," said Eidel Ramos, General Manager of Fiesta Resort.
Experienced leadership in several markets
Eidel Ramos is an experienced hotel manager who has worked for almost two decades in renowned chains in the sector, such as Meliá Hotels International, in destinations such as Jardines del Rey (Cuba), Puerto Vallarta and Los Cabos (both in Mexico). Since September 2019, Ramos has been in charge of the Fiesta Resort operation in Costa Rica; he’s also a member of the Board of Directors of the Puntarenas Chamber of Tourism.
Ramos' training as a hotel manager led him to obtain a Master’s degree in Tourism Management from the University of Matanzas (Cuba) and Hotel Management Certification from Cornell University (USA); previously, he had studied Computer Engineering.
“Due to life circumstances, my professional career took the path of the hospitality industry and I felt happy and completely fulfilled when I had this opportunity," said the executive.
Attractive environment indoors and outdoors
Fiesta Resort is located on a wide stretch of beach in the central part of the country, on the Pacific coast, in the Gulf of Nicoya, approximately an hour and a half drive from the capital San José. The area provides extensive contact with nature and offers excursions to attractive destinations such as the Tortuga Island, Carara, Manuel Antonio and Monteverde natural parks, as well as the Central Valley.
The hotel itself offers a dreamlike setting decorated by vegetation with a captivating aesthetic and species from the local flora and fauna.
Aquatic entertainment is spread out in three large swimming pools and a small one set in a relaxing atmosphere. Fiesta Resort also offers tennis courts, a gym and other sports activities, also on the beach. Youngsters will find educational and fun activities in spaces such as Kids Club and Teen Zone.
Fiesta Resort offers special areas to hold different kinds of social events, including four halls, conditioned to host corporate meetings, seminars, and other celebrations.
For those interested in wellness, Heliconia Spa offers a unique environment to provide body treatments in palapas equipped for this purpose.
The amazing sunsets over the Pacific Ocean at Fiesta Resort are just the prelude to nights with astounding artistic shows.
Food and beverage
Fiesta Resort offers multiple options in terms of food and refreshing drinks. Macarela, Macondo and the Fuego grill offer a variety of dishes from Latin American cuisine and fine meat cuts to be enjoyed in the unique setting of the hotel’s beautiful surroundings. Fiesta Resort also offers the Calypso and El Pelícano Snack Bar buffets.
Refreshing drinks can be enjoyed in different environments; noteworthy are the El Malecón and El Pargo wet bars, which are aligned with the concept of offering a unique environment and a very appealing variety, since El Mástil, the Fruit Bar and Sunset offer a wide array of national, international and top-class mixology spirits in very pleasant environments.
Loyalty is rewarded at the Club Vacacional Fiesta Resort
The Enjoy Group created the Club Vacacional Fiesta Resort program with frequent customers in mind, so that they can enjoy Fiesta Resort with their whole family.
Among the perks this program offers, clients are allowed to choose between four possible seasons of the year, which are classified as the Diamond, Platinum, Gold and Silver tiers.
"This program was created to offer options to our most loyal clients, whose frequent visits had to be rewarded with privileges, including an option of guaranteed benefits for their vacations," added Ramos.
Operation optimization
The main purpose of adopting cutting-edge technology at Fiesta Resort is to further improve and ease customer experience, from getting to know the hotel and book online to intelligent processes supported by QR code to obtain information on specific services.
The administrative, backoffice and operation areas have extensive technological support, which is subject to continuous improvement processes in the supply of air conditioning, electricity, lighting in rooms and common areas, among other aspects.
"Innovation is part of our company’s DNA of and we are always in search for and implementing improvements," said the executive.
Overcoming the pandemic
It is known that one of the most affected industries during the COVID-19 pandemic was undoubtedly the hospitality industry. Fiesta Resort and all the hotels in Costa Rica reached "zero occupancy" levels. The company made efforts to affect its employees as little as possible and, on the contrary, to provide the “Fiesta Family” with the necessary help in that time, not only in economic matters, but also regarding their health.
Fiesta Resort was the first hotel in its kind to resume operations, once restrictions were eased, and it has remained as the leader in occupancy rates nationwide. The “Fun with Caution” program was implemented, which includes processes and procedures designed to create a safe environment for visitors, hotel employees and suppliers.
In addition, the “Health Heroes” campaign was created to reward healthcare professionals in Costa Rica, offering so far more than 100 free stays at the Fiesta Resort.
"We are confident to say that our guests can safely enjoy their stay," said Ramos.
The Fiesta Family
The staff that operates Fiesta Resort is called the Fiesta Family, and they are considered as hosts. This workforce is made up of 550 employees, of which approximately half are women, thus promoting gender equality.
Another noteworthy aspect of the Fiesta Resort staff is its permanence. Considering the high turnover rates in the industry, 75% of hotel employees have worked at Fiesta for more than two uninterrupted years and 30% of them have been more than ten years with the company, which is one of the most important employment sources in the area.
The “HUMAN” program
“HUMAN” is an acronym formed by the Spanish words - and concepts- Huella, Unión, Movimiento, Altruismo and Nobleza (respectively, Footprint, Union, Movement, Altruism and Nobility) that represents the efforts made by Fiesta Resort in terms of sustainability and social responsibility.
All the activities and initiatives adopted by the company contributing to its community are organized, integrated and carried out under the "HUMAN" program, including donations, activities for children, beach cleaning events, community work, tree planting campaigns, training and health campaigns, among other actions.
“We feel represented in each contribution made, or in any of the many activities we carry out for the common good," concluded Eidel Ramos, General Manager of Fiesta Resort All Inclusive.