Grand Park Royal Cozumel takes its brand’s attributes guaranteeing an unforgettable stay at the delightful island in the Mexican Caribbean
For more than 30 years, the Mexican chain Park Royal Hotels & Resorts has served as a host for millions of guests who have visited its properties with different plans, be them family vacations, a romantic getaway, a honeymoon or even for special events such as weddings, work meetings and conventions.
Nowadays, the chain operates 14 properties among Argentina, Mexico, Puerto Rico and the U.S., offering four brands differentiated according to defined segments:
Park Royal Beach Resorts: perfect for family vacations at the best beaches in Mexico.
Park Royal City: urban hotels in places such as Buenos Aires, Miami and Orlando.
Park Royal Homestay: hotels with a cozy touch, but with the service and attention featured by Park Royal Hotels & Resorts.
Grand Park Royal Luxury Resorts: deluxe brand with properties in Mexico iconic beach destinations such as Cancun, Cozumel and Puerto Vallarta.
“Our four brands provide a unique experience for each guest”, commented Javier Colorado, General Manager for Grand Park Royal Cozumel.
with worldwide achievements
Javier Colorado earned his Degree in Tourism from the César Ritz Tourism and Hotel Industry College (COSUTH, for its Spanish acronym) in Ciudad de Mexico.
Three decades of working experience have taken him to Bahamas, Curaçao, the Dominican Republic, Dubai (United Arab Emirates), El Salvador, Kuwait, Panama, and Venezuela, besides Mexico, serving as a General Manager at four different posts before being hired by Grand Park Royal Cozumel.
His work in the Middle East earned him recognitions such as –for two consecutive years- ranking number one in Guest Service Satisfaction in the Middle East/Africa region within JW Marriott, and world’s number two, among more than 500 hotels operated by the brand. In this side of the world, during his tenure in Venezuela he also ranked number one in Guest Service Satisfaction in the Americas.
Currently, besides placing Grand Park Royal Cozumel in the first position for guest service satisfaction in social media in the island of Cozumel and number two in the company, Javier is doing a Business Administration Master focused on Marketing.
Grand Park Royal Luxury Resorts: all-inclusive to the max
The Grand Park Royal Luxury Resorts line, which Grand Park Royal Cozumel belongs to, gathers a series of attributes such as its beach areas and sea sights, entertainment for families and night fun for couples, water sports, quality drinks options and food menu including local dishes and specialties, as well as international meals, 24-hour room-service, attractive pools -even of the infinity edge kind- and facilities for the celebration of special events.
“We are centered on creating unforgettable experiences through a custom-made service”, the executive commented.
Lodging up to standards in a unique environment
Grand Park Royal Cozumel has been part of the Park Royal Hotels & Resorts since September 2000. Its architecture has been awarded internationally and it is one of the best hotels in Cozumel.
Its 342 luxury rooms make it the largest hotel on the island, with sights both to the sea as well as to the nature offered by Cozumel, in the crystal-clear and beautiful waters of the Caribbean. The property has a privileged location, close to downtown, the port and shopping malls.
The competent staff in charge of operating Grand Park Royal Cozumel is prepared to provide a stay with all the comforts which this chain provides, regarding food, drinks, entertainment, room-service and activities for children in its water park.
Among other prominent attractions, the hotel has:
3 pools and 2 jacuzzies with Balinese beds in the area.
Buffet restaurant with themed nights and other three restaurants with Italian, Caribbean and Mexican cuisine specialties.
5 bars and 2 snack bars.
Cafeteria and ice-cream parlor.
Gym and spa.
Grand Park Royal Cozumel is one of the five resorts which generate larger revenues to the hotel chain, attracting both domestic and international tourism.
“Our resort is five-star, with a modern style, but with an approach to the regional culture which will allow you to experience the enthralling island of Cozumel”, declares Javier Colorado.
Attractions in the surroundings without leaving the island
Once in Grand Park Royal Cozumel, it is tempting to stay in the hotel the whole time and enjoy the amenities it offers to the fullest. However, Cozumel has got attractions which are worthy to be known firsthand. Besides the San Miguel de Cozumel colonial downtown area -with restaurants, craftwork shops and night clubs-, the San Gervasio archeological area is another attraction created by man along with the cruise dock, making of this island an interesting stop for the tours around the Caribbean. On its behalf, the Chankanaab Park (located inside the Reefs National Park) has a beautiful beach where to swim underwater and even practice with snorkel.
Among other attractions, one can choose to go for a walk around El Cedral town, swim and scuba dive at El Cielo beach, as well as visit an eco-tourism attraction: Lighthouse Ceralain Park and its ecological reserve.
Comprehensive management of the working force
The management of human resources in Gran Park Royal Cozumel does not leave behind any single aspect regarding its staff’s training, work environment and incentives for a better performance.
The induction training course succeeds in taking each collaborator inside the company, creating a sense of belonging when sharing different values.
The excellent performance of the hotel’s collaborators is recognized through the bimonthly “Premia by Park Royal Hotels & Resorts” program. And, beyond training which enhances their abilities, the workers are also included in ‘mindfulness’ programs, with health and well-being routines and dynamics.
Self-care programs such as “If you take care of yourself, we all take care of ourselves” and the health campaigns give continuity to that comfort the company addresses to its workers, besides social activities and festivities such as “Child’s Day”, for the workers’ children, and even the “Chambermaid’s Day”, among other events.
“Our collaborators’ well-being is our mission”, commented the General Manager.
“Coaches 30D” Program
To make sure that the new personnel get a complete certification in their post during their first month at the hotel, the company assigns a more experienced collaborator to support a recently hired worker, making it easy for the latter to be successful in getting the induction training course and the Essential Services Certification accredited.
“The program’s purpose is to form a guiding team that accompanies and trains the new personnel during their first 30 days”, explained Colorado.
Safe Guest Program ®: A safe environment on every surface
As a consequence of the COVID-19 pandemic, Park Royal Hotels & Resorts created the Safe Guest Program®, certified by Cristal International Standards®, which periodically inspects and ensures guests, suppliers and hotel staff find themselves in virus and infection-free areas both indoors and in outdoor spaces -including swimming pools-, besides certifying food, beverage and water management systems.
Main measures such as sanitizing gel stations in every area, safe distance signaling, cleaning and sanitizing with ECOLAB® products, as well as other resources such as QR codes to avoid surface contact as much as possible, among others, are already a standard in every Park Royal Hotels & Resorts property.
After two years of restrictions that turned out to be the worst crisis in the hotel industry, the predictions for the first half of 2022 are certainly optimistic after having registered positive aspects which foretell a slow recovery able to improve what was achieved during 2021.
“Our guests have been recovering the confidence to stay overnight in different destinations and also internationally and thus finally enjoy a deserved holiday, so we keep ourselves optimistic with a view to 2022”, concluded Javier Colorado, General Manager for Grand Park Royal Cozumel.