Meliá's all-inclusive luxury line is led by its hotel in Los Cabos, Mexico, bringing together attributes such as location, natural attractions nearby and the Iberian giant’s usual standards of hospitality
Paradisus Los Cabos is a luxury hotel operating in the "All Inclusive" modality on the tourist corridor between San José del Cabo and Cabo San Lucas, Baja California Sur, Mexico. Prior to the transformation that turned it into Paradisus, the immediate past of the property was to serve as Meliá Cabo Real, an iconic hotel in the region opened in 1989, which suffered terrible damage after the Hurricane Odile in 2014.
Meliá Hotels International not only took on the task of refurbishing the hotel, but also improved it as a product in every way, making it the cornerstone of Paradisus, its line of Luxury All-Inclusive hotels.
Paradisus Los Cabos is the only hotel in this region boasting a membership of The Leading Hotels of the World select organization. It also holds certifications such as the “Stay Safe with Meliá”, a program endorsed by the Bureau Veritas; it’s also AAA-certified (American Automobile Association), by the Cristal International Standards (now Intertek Cristal) for quality and hygiene; by Safe Travels, from the World Travel and Tourism Council; and by Traveler's Choice, of the TripAdvisor website.
Paradisus Los Cabos has one of the few swimmable beaches in Los Cabos, in addition to other attractions provided by nature.
“We can watch whales from our rooms or having breakfast in one of our restaurants," said Jaime Piedras Martínez, General Manager of Paradisus Los Cabos.
Global experience in charge of the operation
Jaime Piedras Martínez has been in charge of Paradisus Los Cabos since April 2020. This is the second time he has been appointed to lead this operation, which he ran between 2017 and mid-2018. Between these two cycles, Piedras was in charge of the opening of The Circle and Grand Reserve, at Paradisus Palma Real, in Punta Cana, Dominican Republic. Piedras' extensive experience spans more than 20 years to destinations as remote as fascinating, such as Bali and Jakarta (Indonesia), China, Spain and Puerto Rico.
Piedras graduated in Economics from the University of Malaga, in his native Spain, and didn’t just settle for this, as he attended specialized management courses in hospitality at Cornell University (New York, USA).
Location and aesthetics as key aspects
Paradisus Los Cabos has an excellent location: ten minutes from downtown San José del Cabo, 25 minutes from Cabo San Lucas and half an hour from Los Cabos International Airport.
The landscape of the region is displayed at the outside of the hotel, whose gardens resemble the flora of Baja California Sur. The inside has decoration and architectural details that make it unique.
The property has 350 rooms and its horseshoe-shaped structure provides an almost total view of the hotel from every point. Brightness and minimalism come together in each room, and almost all of them provide side or frontal views of the Sea of Cortés.
The entire hotel has been refurbished; attractions and experiences have been added, boasting seven restaurants and four bars, so that guests can enjoy their food and drink without feeling crowded.
“The hotel has a lot of personality, since the very first moment you know that you are in a hotel in Los Cabos”, said the general manager.
The global COVID19 pandemic had a terrible impact on the tourism sector and Paradisus Los Cabos was no exception. The hotel, like many other destinations, remained closed from March to August 2020, when it was reopened.
For the reopening, strict hygiene and safety protocols were implemented, thus caring for the health and well-being of guests and staff. Since then, the recovery of Los Cabos has taken an enviable pace, getting close to 2019 numbers before other destinations.
“It has been a ‘crossing in the desert’- never better said in Los Cabos - that is already coming to an end, luckily for us,” said Piedras.
The relationship between Paradisus Los Cabos and its immediate community is nurtured by programs based on three pillars:
· Commitment to the community's children
· Protection and preservation of endemic wildlife
· Promotion of local products
The hotel sponsors the Por los Niños de la Sierra, A.C. [For Children of la Sierra] dining room, which feeds children from marginalized areas of Cabo San Lucas every day. This effort is joined by the hotel staff for special celebrations and allows guests to make contributions through the "Travelers with a Cause" program.
With this action, Paradisus Los Cabos was ranked first as "Hotel with Best Sustainable Practices" in 2019.
Communion with nature as an attraction
The all-inclusive operation and the luxurious aesthetics of each space at Paradisus Los Cabos are far from being the only attractions the hotel offers.
The hotel takes actions to protect endemic fauna through the "Welcome to Life" program, designed to protect whales, least terns, and different species of marine turtles.
With these practices, Paradisus Los Cabos has earned awards such as the first place for the "Best Wildlife Program" by the Latin America Green Awards, and the third place in Los Cabos as "ECO-Resort", from Travel Booking, Expedia and TripAdvisor travel websites.
The Meliá signature
Being part of a global giant as a player in the hotel sector such as Meliá Hotels International provides Paradisus Los Cabos with infrastructure support in every aspect, from marketing, brand positioning, training and compliance with high standards, among others.
"Paradisus Los Cabos is a key player for the company to continue growing in the Luxury segment and in the U.S. market, which is our main business issuer for Los Cabos," concluded Jaime Piedra Martínez, General Manager of Paradisus Los Cabos.